Outsourcing - Data Centers

Outsourcing - Data Centers

Data centers are the heart (and arguably the brains) of every IT operation.  The servers, databases, network devices, disk storage systems, telecommunications, printers and other information technology tools reside in the data center.  Dispersing from the data center into the business and consumer world is a flow of information that is served when needed.  The data flow returns with more information and stored in the data center for future use.  For businesses today, there is no other way to function that through some type of data center operation.

With something so important, why would any business even consider outsourcing their data center to a third party?  What business would trust another organization with their most valuable and prized assets?  The simple answer is, outsourced data centers have proven themselves trustworthy and in many cases, valuable for business considerations.

Outsourced data centers can offer:

  • Round the clock operations support
  • Complete backup and recovery operations either on site or off site
  • State of the art hardware and network technology support
  • Highly trained professionals who understand and are skilled with data center operations
  • Security measures to prevent unauthorized intrusions into the data storage systems or servers
  • Secured access for persons who wish to enter the data center for any hands-on work (if necessary)
  • Capacity management to properly predict growth and recommend options before the capacity is reached
  • A variety of storage options
  • Cloud storage and computing management services
  • Server and network optimization services

While it is true that a business can provide all of these services internally, often the business resources are overrun with all types of requests from help desk and PC support to software application support and new project implementations.  If businesses consider the value of their internal resources and how they could be utilized with new projects instead of maintaining existing data center projects, it is much easier to justify the decision to move to outsourcing the data center.

Particularly with today’s mobile world, having an outsourced data center is not as complex as it once was.  Those who need notification on data center issues can be contacted remotely using their smart phone or tablet computer.  Some of the management tools at the data center can allow the user to respond to the automated messages, and the software records that a “human” responded with the date, time, and who will be responsible for researching and resolving the issue.

Businesses have many choices when it comes to outsourcing their data center operations.  Businesses can strictly outsource only their hardware or network, or they can be provided with a turn-key solution where all aspects of the business systems are managed.  Business owners and managers should review their outsourcing options and consider the types of service agreements that would be preferable to their company.  Once the agreement has been reached, the business can rest easy that their data center operations are well cared for.

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David Peterson

David G. Peterson is a business consultant and author of Handling the Remedy. He has extensive international experience managing projects and operations for large financial institutions. He has worked in North America, Europe, Middle East and Asia skillfully managing business and technical requirements, core systems enhancement and support, merger and acquisition integration's, business process reengineering, off-shoring and outsourcing.